Accredited Destination Management Company® (ADMC) Standards
- ADMCs are registered businesses, maintain a proper business license(s) and remain in good standing within the state(s) and or province(s) they operate in.
- ADMCs have been a registered business for a minimum of five (5) years. A minimum of three (3) years is allowable if the DMC is owned or has been started by an established ADMC in good standing.
- ADMCs directly provide four (4) of the (5) core DMC services: Tours / Activities, Transportation, Event Management, Entertainment, Program Logistics.
- 80% of ADMCs annual revenue is from Destination Management services.
- ADMCs maintain standard Monday through Friday office hours.
- ADMCs maintain a functional web site and operating e-mail account(s) with a private domain.
- ADMCs maintain a minimum of three (3) full-time employees to cover the areas of sales, operations, and administration effectively.
- ADMCs must have a minimum of one (1) Destination Management Certified Professional (DMCP) on staff.
- ADMCs maintain comprehensive insurance, sufficient to protect clients, including a minimum of $2 million General Liability.
- ADMCs are members of their local Convention and Visitor’s Bureau (CVB), Tourist Bureau and/or local Chamber of Commerce.
- ADMCs operate ethically and in compliance with all applicable laws and regulations.
- ADMCs accurately represent the expertise, experience, credentials, and services of their companies and their employees to the public.
- ADMCs recognize the unique goals, objectives, and needs of their clients and use their best efforts to meet those needs.
- ADMCs enter into written contracts with each client stating, at a minimum, the services to be provided, fees and billing procedures, and the term and termination aspects of the contracts.
- ADMCs communicate regularly with their clients to ensure that the DMC is providing all contracted services in an effective and efficient manner.
- ADMCs administer written or electronic client satisfaction surveys for every program operated, for quality control.
- ADMCs adhere to ADMEI’s Code of Ethical Conduct.